We are committed to complying with the applicable data privacy and security requirements in the countries in which it operates. Sharebico.com complies with internationally recognized standards of privacy protection, and with various privacy laws globally including, but not limited to, the EU General Data Protection Regulation (GDPR). We act in our customers’ best interest and we are transparent about the processing of your personal data.
If you’ve used us before, you know that Sharebico.com offers online services through our own website and mobile apps, as well as other online platforms such as partners’ websites and social media. We’d like to point out that all the information you are about to read, generally applies to all of these platforms.
In fact, this single privacy statement applies to any kind of customer information we collect through all of the above platforms or by any other means connected to these platforms (such as when you contact our customer service team by email).
Data will be collected by Sharebico.com. This policy applies to personal data which is collected and/or used by Sharebico.com in its capacity as a data controller as that term is defined in the GDPR and similar privacy laws, for the purposes set out below under Processing of Personal Data.
We sometimes process personal data as a data processor, meaning that we process the data solely on the instructions of our customers, who determine the purpose and means of processing and exercise overall control of the data. Therefore, if you have questions or wish to exercise your rights relating to your personal data, you may need to contact the client (and controller) on whose behalf the processing of your data is carried out. If we receive a request from you relating to data controlled by a client, we will pass the request to the appropriate client (and controller) where permitted by applicable privacy law.
This is typically routine information – your name, preferred contact details, the names of the people reserving with you and your payment information. You might also decide to submit additional information related to your anticipated arrival time.
In addition to this, we also collect information from the computer, phone, tablet or other device you use to access our services. This includes the IP address, the browser you’re using and your language settings. There are also situations in which we receive information about you from others or when we automatically collect other information.
This is the general overview but if you’d like to know more about the information we collect, we go into more detail below:
Sharebico.com collects and uses information you provide to us. When you make a Reservation, you are (at a minimum) asked for your name and email address.
Depending on the Reservation, we may also ask for your home address, telephone number, payment information, date of birth, current location (in the case of on-demand services), the names of the people reserving with you and any preferences you might have for your reservation (such as dietary or accessibility requirements for accommodation and rent-a-car services). In some cases, you may also be asked to share with us passport information or a driving license and signatures.
You might also be invited to write reviews to help inform others about the experiences you had on your reservation. When you write a review on the Sharebico.com platform, we’ll collect any information you’ve included, along with your display name.
There are other instances where you’ll provide us with information, as well. For example, if you’re browsing with your mobile device, you can decide to allow Sharebico.com to see your current location or grant us access to some contact details. This helps us to give you the best possible service and experience by, for example, showing you our city guides, suggesting the nearest restaurants or attractions to your location or making other recommendations.
If you create a user account, we’ll also store your personal settings, uploaded photos, and reviews of previous reservations. This saved data can be used to help you plan and manage future Reservations or benefit from other features only available to account holders.
We may offer you referral programs or sweepstakes, and participating in these will mean providing us with relevant personal data.
Of course, you might not simply be making a Reservation for yourself. You might be making a reservation on someone else’s behalf. In both those scenarios, you will provide their details as part of the Reservation.
In some cases, you might use Sharebico.com to share information with others. This can take the form of sharing a Wishlist, taking part in a community or participating in a referral programme, as described when you use the relevant feature.
Whether or not you end up making a Reservation, when you visit our websites or apps we automatically collect certain information. This includes your IP address, the date and time you accessed our services, and information about your computer’s hardware and software (such as the operating system, the internet browser used, software/application version data and your language settings). We also collect information about clicks and which pages have been shown to you.
If you’re using a mobile device, we collect data that identifies the device, as well as data about your device-specific settings and characteristics, app crashes and other system activity. When you make a Reservation using this kind of device, our system registers how you made your reservation (on which website), and/or which site you came from when you entered the Sharebico.com website or app.
We may also receive information about you from other sources. These include business partners, such as affiliate partners, subsidiaries of Sharebico.com and other independent third parties.
Anything we receive from these partners may be combined with information provided by you. For example, Sharebico.com services are not only made available via Sgarebico.com and the Sharebico.com app, but are also integrated into services of affiliate partners you can find online. When you use any of these services, you provide the reservation details to our business partners who then forward your details to us.
We also integrate with third party service providers to facilitate payments between you and Trip Providers. These service providers share payment information so we can administer and handle your Reservation, making sure everything goes as smoothly as possible for you.
Additionally, we collect information in the regrettable case that we receive a complaint about you from third parties, for example in the case of misconduct.
Another way we might receive data about you, is through the communication services integrated into our platforms. These communication services offer you a way to contact the Provider you’ve booked with to discuss your stay. In some cases, we receive metadata about these communication activities (such as who you are, where you called from, and the date and length of the call).
We may also receive information about you in order to show you more relevant ads, such as the additional cookie data Sharebico.com social media partners make available to us.
When you link your Sharebico.com user account to your social media account, you might trigger exchanges of data between Sharebico.com and that social media provider. You can always choose not to share that data.
Third Parties may share information about you with Sharebico.com, too. This could happen if you have support questions about a pending Reservation, or if disputes or other issues arise about a Reservation.
The main reason we ask you for personal details is to help you organize your online Reservations and ensure you get the best service possible.
We also use your personal data to contact you about the latest deals, special offers and other products or services we think you might be interested in. There are other uses, too. If you’d like to find out what they are, as explained below in detail:
There are different parties integrated into Sharebico.com services, in various ways and for various reasons. The primary reason we share your data is to supply the Provider with the relevant information to complete your Reservation.
We also involve other parties to provide you with the Sharebico.com services. This includes, for example, financial institutions, advertisers, or, in some cases, if we’re required to by law, we might share your data with governmental or other authorities.
In certain circumstances, we’ll share your personal data with third parties. These third parties include:
This may also be applicable if you are in the European Economic Area (EEA). Countries your data may be transferred to may not have laws that provide the same level of protection for your personal data as laws within the EEA. Where this is the case, we will put appropriate safeguards in place to make sure that these transfers comply with European privacy law.
In particular, when your data is transferred to third-party service providers, we establish and implement appropriate contractual, organizational and technical measures with them. This is done by putting in place Standard Contractual Clauses as approved by the European Commission, by examining the countries to which the data may be transferred, and by imposing specific technical and organizational security measures.
In certain specific cases, we transfer your data outside the EEA because it is in your interest or is necessary to conclude or perform the contract, we have with you. For instance, when you make a reservation on Sharebico.com or through a business partner, we might need to transfer your data to a Provider or business partner who is located outside the EEA.
When you're booking or browsing for rent-a-car services via the app or website, Sharebico.com is responsible for the collection and use of your personal data.
Sharebico.com accesses communications and may use automated systems to review, scan, and analyze communications for the following reasons:
We reserve the right to review or block the delivery of communications that we, in our sole discretion, believe might contain malicious content or spam, or pose a risk to you, Providers, Sharebico.com or others.
All communications sent or received using Sharebico.com communication tools will be received and stored by Sharebico.com. Providers and Business partners you’ve booked a Reservation through might also choose to communicate with you directly by email or through other channels that Sharebico.com does not control.
We offer free apps for a range of different mobile devices, as well as versions of our regular website that have been optimized for browsing on a mobile and tablet.
These apps and mobile websites process the personal details you give us in much the same way as our website does. They also allow you to use location services to find Services nearby, if you want to.
With your consent, we may send you push notifications with information about your Reservation. You can also choose to grant us access to your location data or contact details in order to provide services you’ve requested. If you upload pictures to our platform, these pictures may include location information, as well. Please read your mobile device’s instructions to understand how to change your settings and control the sharing of this category of data.
In order to optimize the content of the Sharebico.com newsletter, we combine searches and reservations made from different computers and devices. You can unsubscribe from the Sharebico.com newsletter at any time.
Personalized ads shown to you on other websites or in apps, can be offered based on your activities on linked computers and devices. By changing the cookie settings on your device, you can change your cross-device tracking settings for advertisement purposes. You should know that logging out of your Sharebico.com account doesn’t mean that you will no longer receive personalized ads.
At Sharebico.com, we use social media in different ways. We use it to facilitate the use of online reservation services, but also to promote our Providers’ services and to advertise, improve and facilitate our own services.
Note that the use of social media features can result in the exchange of personal data between Sharebico.com and the social media service provider, as we describe below. You are free not to use any of the social media features available to you.
When you register with a Sharebico.com social media app or connect to a social media messaging service without a Sharebico.com user account, the information you choose to share with us may include the basic information available in your social media profile (including your email address, status updates and a list of your contacts).
We’ll use this information to help provide you with the service you requested – for example, to forward a message you want to send to your contacts, or to create a personalized user experience in the app or on our website. It means that if you want us to, we can tailor our services to suit your needs, connecting you and your friends with the best accommodations and analyzing and improving our services.
Your social media provider will be able to tell you more about how they use and process your data when you connect to Sharebico.com through them. This can include combining the personal data they collect when you use Sharebico.com through them with information they collect when you use other online platforms you have also linked to your social media account.
We have procedures in place to prevent unauthorized access to, and the misuse of, personal data.
We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.
We’ll keep your personal data for as long as is necessary to enable you to use our services or to provide our services to you (including maintaining any Sharebico.com user accounts you may have), to comply with applicable laws, resolve any disputes and otherwise to allow us to conduct our business, including to detect and prevent fraud and/or other illegal activities. All personal data we keep about you as a Sharebico.com customer is covered by this Privacy Statement.
For added protection, we strongly recommend that you set up two-factor authentication for your Sharebico.com user account. This adds an extra authentication step, to make sure that anyone who gets hold of your username and password (e.g., through phishing or social engineering) won’t be able to get into your account. You can set this up in the Security section of your account settings.
Our services aren’t intended for children under 16 years old, and we’ll never collect their data unless it’s provided by (and with the consent of) a parent or guardian. The limited circumstances we might need to collect the personal data of children under 16 years old include: as part of a reservation, the purchase of other services, or in other exceptional circumstances (such as features addressed to families). Again, this will only be used and collected as provided by a parent or guardian and with their consent.
If we become aware that we’ve processed the information of a child under 16 years old without the valid consent of a parent or guardian, we will delete it immediately.
We want you to be in control of how your personal data is used by us. You can do this in the following ways:
We rely on you to make sure that your personal information is complete, accurate and current. Please do let us know about any changes to, or inaccuracies in, your personal information as soon as possible.
If you have a Sharebico.com user account, you can access a lot of your personal data through our website or app. You’ll generally find the option to add, update or remove information we have about you in your account settings.
If any of the personal data we have about you isn’t accessible through our website or app, you can send us a request.
If you’d like to object to your personal data being processed on the basis of legitimate interest and there’s no way to opt out directly, please contact us at firstname.lastname@example.org.
Personal Data may be transferred to or processed in locations outside of the European Economic Area (EEA), some of which have not been determined by the European Commission to have an adequate level of data protection. In that case, for personal data subject to European data protection laws, we take measures designed to provide the level of data protection required in the EU, including ensuring transfers are governed by the requirements of the Standard Contractual Clauses adopted by the European Commission, or another adequate transfer mechanism.
Depending on the laws of the jurisdiction governing the processing of your personal data, you may have certain rights under applicable data protection laws including:
Access: You have the right to access personal information that Sharebico.com holds about you.
Rectification: You have the right to ask us to rectify information Sharebico.com holds about you if it is inaccurate or not complete.
Erasure: You can request that Sharebico.com erase your personal data. We will keep basic data to identify you and retain it solely for preventing further unwanted processing.
Restrict Processing: You have the right to ask Sharebico.com to restrict how we process your data. This means we are permitted to store the data but not further process it. We keep just enough data to make sure we respect your request in the future.
Object to processing: Where processing is based on legitimate interests, you have the right to object to Sharebico.com processing your data. Sharebico.com will discontinue processing your data, unless we can demonstrate compelling legitimate grounds for the processing. We will keep basic data to identify you and retain it solely for preventing further unwanted processing.
Portability: Where processing is based on consent or performance of a contract, you have the right to data portability. Sharebico.com must allow you to obtain and reuse your personal data for your own purposes in a safe and secure way without this affecting the usability of your data. This right only applies to personal data that you have provided to Sharebico.com as the Data Controller.
Subject to legal considerations or certain exemptions, we may not always be able to address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.
Requests received via post may be delayed due to limited office access during the Covid-19 pandemic. Please contact us by email to ensure your request is received in a timely manner.
We are not responsible for the privacy practices of any non-Sharebico.com operated websites, mobile apps or other digital services, including those that may be linked through Sharebico.com website, app or services, and we encourage you to review the privacy policies or notices published thereon.
For questions about a reservation, please contact our customer service team through the customer service email at email@example.com.
Requests from law enforcement should be submitted using the Law Enforcement process.