Privacy policy - pageMetaData.appTitle

Privacy policy


We are committed to complying with the applicable data privacy and security requirements in the countries in which it operates. complies with internationally recognized standards of privacy protection, and with various privacy laws globally including, but not limited to, the EU General Data Protection Regulation (GDPR). We act in our customers’ best interest and we are transparent about the processing of your personal data.
The present Privacy Policy describes how we use and process your personal data, provided in a readable and transparent manner. It also demonstrates what rights you can exercise in relation to your personal data and how you can contact us. Please also read our Cookie Policy, which tells you how uses cookies and other similar tracking technologies.
If you’ve used us before, you know that offers online services through our own website and mobile apps, as well as other online platforms such as partners’ websites and social media. We’d like to point out that all the information you are about to read, generally applies to all of these platforms.
In fact, this single privacy statement applies to any kind of customer information we collect through all of the above platforms or by any other means connected to these platforms (such as when you contact our customer service team by email).
We might amend the Privacy Statement from time to time, so we recommend you visit this page occasionally to make sure you know where you stand. If we make any updates to the Privacy Policy that will impact you significantly, we’ll notify you about the changes before any new activities begin.

Who is Collecting Data?

Data will be collected by This policy applies to personal data which is collected and/or used by in its capacity as a data controller as that term is defined in the GDPR and similar privacy laws, for the purposes set out below under Processing of Personal Data.
We sometimes process personal data as a data processor, meaning that we process the data solely on the instructions of our customers, who determine the purpose and means of processing and exercise overall control of the data. Therefore, if you have questions or wish to exercise your rights relating to your personal data, you may need to contact the client (and controller) on whose behalf the processing of your data is carried out. If we receive a request from you relating to data controlled by a client, we will pass the request to the appropriate client (and controller) where permitted by applicable privacy law.

What kind of personal data does collect?

This is typically routine information – your name, preferred contact details, the names of the people reserving with you and your payment information. You might also decide to submit additional information related to your anticipated arrival time.
In addition to this, we also collect information from the computer, phone, tablet or other device you use to access our services. This includes the IP address, the browser you’re using and your language settings. There are also situations in which we receive information about you from others or when we automatically collect other information.
This is the general overview but if you’d like to know more about the information we collect, we go into more detail below:

  • Personal data you give to us. collects and uses information you provide to us. When you make a Reservation, you are (at a minimum) asked for your name and email address.
Depending on the Reservation, we may also ask for your home address, telephone number, payment information, date of birth, current location (in the case of on-demand services), the names of the people reserving with you and any preferences you might have for your reservation (such as dietary or accessibility requirements for accommodation and rent-a-car services). In some cases, you may also be asked to share with us passport information or a driving license and signatures.
You might also be invited to write reviews to help inform others about the experiences you had on your reservation. When you write a review on the platform, we’ll collect any information you’ve included, along with your display name.
There are other instances where you’ll provide us with information, as well. For example, if you’re browsing with your mobile device, you can decide to allow to see your current location or grant us access to some contact details. This helps us to give you the best possible service and experience by, for example, showing you our city guides, suggesting the nearest restaurants or attractions to your location or making other recommendations.
If you create a user account, we’ll also store your personal settings, uploaded photos, and reviews of previous reservations. This saved data can be used to help you plan and manage future Reservations or benefit from other features only available to account holders.
We may offer you referral programs or sweepstakes, and participating in these will mean providing us with relevant personal data.

  • Personal data you give us about others.

Of course, you might not simply be making a Reservation for yourself. You might be making a reservation on someone else’s behalf. In both those scenarios, you will provide their details as part of the Reservation.
In some cases, you might use to share information with others. This can take the form of sharing a Wishlist, taking part in a community or participating in a referral programme, as described when you use the relevant feature.
At this point, we have to make it clear that it’s your responsibility to ensure that the person or people you have provided personal data about are aware that you’ve done so, and that they have understood and accepted how uses their information (as described in this Privacy Policy).

  • Personal data we collect automatically.

Whether or not you end up making a Reservation, when you visit our websites or apps we automatically collect certain information. This includes your IP address, the date and time you accessed our services, and information about your computer’s hardware and software (such as the operating system, the internet browser used, software/application version data and your language settings). We also collect information about clicks and which pages have been shown to you.
If you’re using a mobile device, we collect data that identifies the device, as well as data about your device-specific settings and characteristics, app crashes and other system activity. When you make a Reservation using this kind of device, our system registers how you made your reservation (on which website), and/or which site you came from when you entered the website or app.

  • Personal data we receive from other sources.

We may also receive information about you from other sources. These include business partners, such as affiliate partners, subsidiaries of and other independent third parties.
Anything we receive from these partners may be combined with information provided by you. For example, services are not only made available via and the app, but are also integrated into services of affiliate partners you can find online. When you use any of these services, you provide the reservation details to our business partners who then forward your details to us.
We also integrate with third party service providers to facilitate payments between you and Trip Providers. These service providers share payment information so we can administer and handle your Reservation, making sure everything goes as smoothly as possible for you.
Additionally, we collect information in the regrettable case that we receive a complaint about you from third parties, for example in the case of misconduct.
Another way we might receive data about you, is through the communication services integrated into our platforms. These communication services offer you a way to contact the Provider you’ve booked with to discuss your stay. In some cases, we receive metadata about these communication activities (such as who you are, where you called from, and the date and length of the call).
We may also receive information about you in order to show you more relevant ads, such as the additional cookie data social media partners make available to us.
When you link your user account to your social media account, you might trigger exchanges of data between and that social media provider. You can always choose not to share that data.
Third Parties may share information about you with, too. This could happen if you have support questions about a pending Reservation, or if disputes or other issues arise about a Reservation.

Why does collect and use your personal data?

The main reason we ask you for personal details is to help you organize your online Reservations and ensure you get the best service possible.
We also use your personal data to contact you about the latest deals, special offers and other products or services we think you might be interested in. There are other uses, too. If you’d like to find out what they are, as explained below in detail:

  • Accommodation and Rent-a-Car Reservations: First and foremost, we use your personal data to complete and administer your online Reservations – which is essential for us to provide this service for you. This includes sending you communications that relate to your Reservation, such as confirmations, modifications and reminders. In some cases, this may also include processing your personal data to enable online check-in with third parties or processing personal data in relation to possible damage deposits.
  • Customer service: We provide international customer service and we’re here to help 24 hours a day, 7 days a week. Sharing relevant details, such as reservation information or information about your user account with our global customer service staff allows us to respond when you need us. This includes helping you to contact the right Provider and responding to any questions you might have about your Reservation (or any other queries, for that matter).
  • Account facilities: users can create an account on our website or apps. We use the information you give us to administer this account, allowing you to do a number of useful things. You can manage your Reservations, take advantage of special offers, make future Reservations easily and manage your personal settings. Managing personal settings gives you the ability to keep and share lists, share photos, easily see Services you’ve searched for and check information you’ve provided. You can also see any reviews you’ve written. If you want to, you can share certain information as part of your user account, by creating a public profile under your own first name or a screen name you choose.
  • Marketing activities: We use your information for marketing activities. These activities include but are not limited to using your contact information to send you regular news about related products and services. You can unsubscribe from email marketing communications quickly, easily and at any time. All you need to do is click on the ‘Unsubscribe’ link included in each newsletter or other communication.
  • E. Communicating with you: There might be other times when we get in touch, including by email, by chatbot, by post, by phone or by texting you. Which method we choose depends on the contact information you’ve previously shared. We process the communications you send to us. There could be a number of reasons for this, including:
    1. Responding to and handling any requests you or your reserved Provider have made. also offers customers and Providers various ways to exchange information, requests and comments about Providers and existing Reservations via
    2. If you have started but not finished a Reservation online, we might contact you to invite you to continue with your reservation. We believe that this additional service benefits you as it allows you to pick up the process where you left off without having to search for a Provider or fill in your reservation details again.
    3. When you use our services, we might send you a questionnaire or invite you to provide a review about your experience with
    4. We also send you other material related to your Reservations, such as how to contact if you need assistance while you’re away, and information that we feel might be useful to you in planning or getting the best out of your reservation. We might also send you material related to upcoming Reservations or a summary of previous Reservations you made through
    5. Even if you don’t have an upcoming Reservation, we may still need to send you other administrative messages, which could include security alerts.
    6. In case of misconduct, we may send you a notice and/or warning.
  • Market research: We sometimes invite our customers to take part in market research. Please see the information that accompanies this kind of invitation to understand what personal data will be collected and how that data is used.
  • Improving our services: We also use personal data for analytical purposes and product improvement. This is part of our commitment to making our services better and enhancing the user experience. In this case, we use data for testing and troubleshooting purposes, as well as to generate statistics about our business. The main goal here is to get insights into how our services perform, how they are used, and ultimately to optimize and customize our website and apps, making them easier and more meaningful to use. As much as possible, we strive to use anonymized and de-identified personal data for this analytical work.
  • Providing the best price applicable to you, depending on where you are based: When you search our apps or website, for example to find an accommodation, a rental car or a flight, we process your IP address to confirm whether you are in the European Economic Area (EEA) or in another country. We do this to offer you the best price for the region (EEA) or country (non-EEA) where you are based.
  • Customer reviews and other destination-related information: During and after your reservation, we might invite you to submit a review. We can also make it possible for the people with whom you’ve booked a reservation to do this instead. This invite asks for information about the Provider or the destination. By completing a review, you’re agreeing that it can be displayed on, for example, the relevant Provider information page on our websites, on our mobile apps, on our social media accounts and social media apps, or on the online platform of the relevant Provider. This is to inform other individuals about the quality of the Service you used, the destination you have chosen or any other experiences you choose to share.
  • Call monitoring: When you make calls to our customer service team, uses an automated telephone number detection system to match your telephone number to your existing reservations. This can help save time for both you and our customer service staff. However, our customer service staff may still ask for authentication, which helps to keep your reservation details confidential.
    During calls with our customer service team, live listening might be carried out or calls might be recorded for quality control and training purposes. This includes the usage of the recordings for the handling of complaints, legal claims and for fraud detection.
    We do not record all calls. In the case that a call is recorded, each recording is kept for a limited amount of time before being automatically deleted. This is unless we have determined that it’s necessary to keep the recording for fraud investigation or legal purposes. You can read more about this below.
  • Promotion of a safe and trustworthy service: To create a trustworthy environment for you, the people you bring with you on your reservation, business partners and Providers, we continuously analyze and use certain personal data to detect and prevent fraud and other illegal or unwanted activities. Similarly, we use personal data for risk assessment and security purposes, including when you report a safety concern, or for the authentication of users and reservations. When we do this we may have to stop or put certain Reservations on hold until we’ve finished our assessment.
  • Legal purposes: Finally, in certain cases, we may need to use your information to handle and resolve legal claims and disputes, for regulatory investigations and compliance, to enforce the online reservation service terms of use or to comply with lawful requests from law enforcement. Providing your personal data to is voluntary. However, we may only be able to provide you with certain services if we can collect some personal data. For instance, we can’t process your Reservation if we don’t collect your name and contact details. If we use automation to process personal data which produces legal effects or similarly significantly affects you, we’ll always implement the necessary measures to safeguard your rights and freedoms. This includes the right to obtain human intervention.

How does share your data with third parties?

There are different parties integrated into services, in various ways and for various reasons. The primary reason we share your data is to supply the Provider with the relevant information to complete your Reservation.
We also involve other parties to provide you with the services. This includes, for example, financial institutions, advertisers, or, in some cases, if we’re required to by law, we might share your data with governmental or other authorities.
In certain circumstances, we’ll share your personal data with third parties. These third parties include:

  1. The Provider you reserved: In order to complete your Reservation, we transfer relevant reservation details to the Provider you have booked. This is one of the most essential things we do for you.
    Depending on the Reservation and the Provider, the details we share can include your name, contact and payment details, the names of the people accompanying you and any other information or preferences you specified when you made your Reservation.
    In certain cases, we also provide some additional historical information about you to the Provider. This includes whether you’ve already reserved with them in the past, the number of completed reservations you’ve made with, a confirmation that no misconduct has been reported about you, the percentage of reservations you’ve canceled in the past or whether you’ve given reviews about past reservations.
    In cases of Reservation-related claims or disputes, we may provide the Provider with your contact details and other information about the reservation process, as needed to resolve the situation. This can include, but might not be limited to, your email address and a copy of your reservation confirmation as proof that a Reservation was made or to confirm reasons for cancellation.
    For completeness, Providers will further process your personal data outside of the control of The Providers may also ask for additional personal data, for instance to provide additional services, or to comply with local restrictions.
  2. Connectivity Providers: Please note that certain Providers may need us to share your personal data with a contracted Connectivity Provider in order to be able to finalize and administer your reservation. Connectivity providers act on behalf of Providers and help them to manage their reservations.
  3. Third-party service providers: We use service providers from outside of the subsidiaries to support us in providing our services. These include:
    • Customer support;
    • Market research;
    • Fraud detection and prevention (including anti-fraud screening);
    • Insurance claims;
    • Payment:
      We use third parties to process payments, handle chargebacks or provide billing collection services. When a chargeback is requested for your Reservation, either by you or by the holder of the credit card used to make your reservation, we need to share certain reservation details with the payment service provider and the relevant financial institution so they can handle the chargeback. This may also include a copy of your reservation confirmation or the IP address used to make your reservation. We may share information with relevant financial institutions, if we consider it strictly necessary for fraud detection and prevention purposes.
    • Marketing services:
      We share personal data with advertising partners, including your email address, as part of marketing services via third parties (to ensure that relevant advertisements are shown to the right audience). We use techniques such as hashing to enable the matching of your email address with an existing customer database, so that your email address cannot be used for other purposes. For information on other personalized advertisements and your choices, please read our Cookie Policy.
    • Advertising partners:
      When you make a reservation on after using an advertising partner, we will send the details of the reservation that you made on to that partner.
  4. Competent authorities: We disclose personal data to law enforcement to the extent that it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud, or if we are otherwise legally obliged to do so. We may need to further disclose personal data to competent authorities to protect and defend our rights or properties, or the rights and properties of our business partners.
  5. Business partners: We work with many business partners around the world. These business partners distribute and advertise services, including the services and products of our Providers.
    When you make a reservation on one of our business partners’ websites or apps, certain personal data that you give them, such as your name and email address, your address, payment details and other relevant information, will be forwarded to us to finalize and manage your Reservation.
    If customer service is provided by the business partner, will share relevant reservation details with them (as and when needed) in order to provide you with appropriate and efficient support.
    When you make a reservation through one of our business partners’ websites, the business partners can receive certain parts of your personal data related to the specific reservation and your interactions on these partner websites. This is for their commercial purposes.
    When you make a reservation on a business partners’ website, please also take the time to read their privacy notice if you’d like to understand how they process your personal data.
    For fraud detection and prevention purposes, we may also exchange information about our users with business partners – but only when strictly necessary.
    If an insurance claim is made, concerning you and a Provider, we may provide the necessary data (including personal data) to the insurance company for further processing.

The data that we collect from you, as described in this Privacy Policy, could be made accessible from, transferred to or stored in countries which may not have the same data protection laws as the country in which you initially provided the information. In such cases, we will protect your data as described in this Privacy Statement.
This may also be applicable if you are in the European Economic Area (EEA). Countries your data may be transferred to may not have laws that provide the same level of protection for your personal data as laws within the EEA. Where this is the case, we will put appropriate safeguards in place to make sure that these transfers comply with European privacy law.
In particular, when your data is transferred to third-party service providers, we establish and implement appropriate contractual, organizational and technical measures with them. This is done by putting in place Standard Contractual Clauses as approved by the European Commission, by examining the countries to which the data may be transferred, and by imposing specific technical and organizational security measures.
In certain specific cases, we transfer your data outside the EEA because it is in your interest or is necessary to conclude or perform the contract, we have with you. For instance, when you make a reservation on or through a business partner, we might need to transfer your data to a Provider or business partner who is located outside the EEA.

How is your personal data shared and further processed for rent-a-car service?

When you're booking or browsing for rent-a-car services via the app or website, is responsible for the collection and use of your personal data.
In addition to the data, we process to allow you to search for rent-a-car service and make your reservation, can also use your personal data independently. This is in line with the purposes set out in this Privacy Policy.

How does process communications that you and your booked Provider may send via accesses communications and may use automated systems to review, scan, and analyze communications for the following reasons:

  • Security purposes
  • Fraud prevention
  • Compliance with legal and regulatory requirements
  • Investigations of potential misconduct
  • Product development and improvement
  • Research
  • Customer engagement (including to provide you with information and offers that we believe may be of interest to you)
  • Customer or technical support

We reserve the right to review or block the delivery of communications that we, in our sole discretion, believe might contain malicious content or spam, or pose a risk to you, Providers, or others.
All communications sent or received using communication tools will be received and stored by Providers and Business partners you’ve booked a Reservation through might also choose to communicate with you directly by email or through other channels that does not control.

How does make use of mobile devices?

We offer free apps for a range of different mobile devices, as well as versions of our regular website that have been optimized for browsing on a mobile and tablet.
These apps and mobile websites process the personal details you give us in much the same way as our website does. They also allow you to use location services to find Services nearby, if you want to.
With your consent, we may send you push notifications with information about your Reservation. You can also choose to grant us access to your location data or contact details in order to provide services you’ve requested. If you upload pictures to our platform, these pictures may include location information, as well. Please read your mobile device’s instructions to understand how to change your settings and control the sharing of this category of data.
In order to optimize our services and marketing activities, and to make sure we give you a consistent user experience, we use something known as ‘cross-device tracking’. This can be done with or without the use of cookies. For more general information about cookies and other similar technologies, please see our Cookie Policy. With cross-device tracking, is able to track user activity across multiple devices. As part of cross-device tracking, we may combine data collected from a particular browser or mobile device with data from another computer or device used by the same customer.
In order to optimize the content of the newsletter, we combine searches and reservations made from different computers and devices. You can unsubscribe from the newsletter at any time.
Personalized ads shown to you on other websites or in apps, can be offered based on your activities on linked computers and devices. By changing the cookie settings on your device, you can change your cross-device tracking settings for advertisement purposes. You should know that logging out of your account doesn’t mean that you will no longer receive personalized ads.

How does make use of social media?

At, we use social media in different ways. We use it to facilitate the use of online reservation services, but also to promote our Providers’ services and to advertise, improve and facilitate our own services.
Note that the use of social media features can result in the exchange of personal data between and the social media service provider, as we describe below. You are free not to use any of the social media features available to you.

  1. Sign in with your social media account. We offer you the opportunity to sign in to a user account with one of your social media accounts. We do this to reduce the need for you to remember different usernames and passwords for different online services.
    After you’ve signed in once, you’ll be able to use your social media account to sign into your account. You can decouple your user account from your chosen social media account any time you want to.
  2. Integration of social media plugins. We have also integrated social media plugins into the website and app.
    If you’re logged into your social media account when you click or tap one of these buttons, your social media provider may relate this information to your social media account. Depending on your settings, they might also display these actions on your social media profile, to be seen by others in your network.
  3. Other social media services and features. We may integrate other social media services (like social media messaging) for you to interact with or with your contacts about our services.
    We may maintain social media accounts and offer apps on several social media sites. Whenever you connect with through social media, your social media service provider may allow you to share information with us. If you choose to share, your social media provider will generally inform you about which information will be shared. For example, when you sign into a user account using your social media account, certain information from that account may be shared with This includes your email address, your age and the profile pictures you’ve saved – depending on what you authorize in your social media account.

When you register with a social media app or connect to a social media messaging service without a user account, the information you choose to share with us may include the basic information available in your social media profile (including your email address, status updates and a list of your contacts).
We’ll use this information to help provide you with the service you requested – for example, to forward a message you want to send to your contacts, or to create a personalized user experience in the app or on our website. It means that if you want us to, we can tailor our services to suit your needs, connecting you and your friends with the best accommodations and analyzing and improving our services.
Your social media provider will be able to tell you more about how they use and process your data when you connect to through them. This can include combining the personal data they collect when you use through them with information they collect when you use other online platforms you have also linked to your social media account.

What security and retention procedures does put in place to safeguard your personal data?

We have procedures in place to prevent unauthorized access to, and the misuse of, personal data.
We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.
We’ll keep your personal data for as long as is necessary to enable you to use our services or to provide our services to you (including maintaining any user accounts you may have), to comply with applicable laws, resolve any disputes and otherwise to allow us to conduct our business, including to detect and prevent fraud and/or other illegal activities. All personal data we keep about you as a customer is covered by this Privacy Statement.
For added protection, we strongly recommend that you set up two-factor authentication for your user account. This adds an extra authentication step, to make sure that anyone who gets hold of your username and password (e.g., through phishing or social engineering) won’t be able to get into your account. You can set this up in the Security section of your account settings.

How does treat personal data belonging to children?

Our services aren’t intended for children under 16 years old, and we’ll never collect their data unless it’s provided by (and with the consent of) a parent or guardian. The limited circumstances we might need to collect the personal data of children under 16 years old include: as part of a reservation, the purchase of other services, or in other exceptional circumstances (such as features addressed to families). Again, this will only be used and collected as provided by a parent or guardian and with their consent.
If we become aware that we’ve processed the information of a child under 16 years old without the valid consent of a parent or guardian, we will delete it immediately.

How can you control the personal data you’ve given to

We want you to be in control of how your personal data is used by us. You can do this in the following ways:

  1. We want you to be in control of how your personal data is used by us. You can do this in the following ways:
  2. You can ask us for a copy of the personal data we hold about you,
  3. You can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you. As explained below, you can make some of these changes yourself, online, when you have a user account,
  4. In certain situations, you can ask us to erase, block, or restrict the processing of the personal data we hold about you, or object to particular ways in which we are using your personal data,
  5. In certain situations, you can also ask us to send the personal data you have given us to a third party,
  6. Where we are using your personal data on the basis of your consent, you are entitled to withdraw that consent at any time subject to applicable law, and
  7. Where we process your personal data based on legitimate interest or the public interest, you have the right to object to that use of your personal data at any time, subject to applicable law.

We rely on you to make sure that your personal information is complete, accurate and current. Please do let us know about any changes to, or inaccuracies in, your personal information as soon as possible.
If you have a user account, you can access a lot of your personal data through our website or app. You’ll generally find the option to add, update or remove information we have about you in your account settings.
If any of the personal data we have about you isn’t accessible through our website or app, you can send us a request.
If you want to exercise your right of access or erasure, all you need to do is complete and submit a request at For any requests relating to this Privacy Policy, to exercise any of your other rights, or if you have a complaint, please contact our Data Protection Officer (DPO) at You can also contact your local data protection authority.
If you’d like to object to your personal data being processed on the basis of legitimate interest and there’s no way to opt out directly, please contact us at

Cross – Border Transfers of Personal Data

Personal Data may be transferred to or processed in locations outside of the European Economic Area (EEA), some of which have not been determined by the European Commission to have an adequate level of data protection. In that case, for personal data subject to European data protection laws, we take measures designed to provide the level of data protection required in the EU, including ensuring transfers are governed by the requirements of the Standard Contractual Clauses adopted by the European Commission, or another adequate transfer mechanism.

Your Rights

Depending on the laws of the jurisdiction governing the processing of your personal data, you may have certain rights under applicable data protection laws including:
Access: You have the right to access personal information that holds about you.
Rectification: You have the right to ask us to rectify information holds about you if it is inaccurate or not complete.
Erasure: You can request that erase your personal data. We will keep basic data to identify you and retain it solely for preventing further unwanted processing.
Restrict Processing: You have the right to ask to restrict how we process your data. This means we are permitted to store the data but not further process it. We keep just enough data to make sure we respect your request in the future.
Object to processing: Where processing is based on legitimate interests, you have the right to object to processing your data. will discontinue processing your data, unless we can demonstrate compelling legitimate grounds for the processing. We will keep basic data to identify you and retain it solely for preventing further unwanted processing.
Portability: Where processing is based on consent or performance of a contract, you have the right to data portability. must allow you to obtain and reuse your personal data for your own purposes in a safe and secure way without this affecting the usability of your data. This right only applies to personal data that you have provided to as the Data Controller.
Subject to legal considerations or certain exemptions, we may not always be able to address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.
Requests received via post may be delayed due to limited office access during the Covid-19 pandemic. Please contact us by email to ensure your request is received in a timely manner.

Third Party Websites or Other Services

We are not responsible for the privacy practices of any operated websites, mobile apps or other digital services, including those that may be linked through website, app or services, and we encourage you to review the privacy policies or notices published thereon.

Who is responsible for the processing of personal data via and how to contact us?

If you have any questions about this Privacy Policy, or about our processing of your personal data, please contact our Data Protection Officer at and we’ll get back to you as soon as possible.
For questions about a reservation, please contact our customer service team through the customer service email at
Requests from law enforcement should be submitted using the Law Enforcement process.